Returns & Refunds
Maxitreats is all about making your dog healthier and happier – which in turn should bring their owner (you), joy.
We have spent much time in creating a range as broad as possible to suit every dog’s nutritional, entertainment and growth needs.
However we realise that Maxitreats are 100% natural animal products (the vast majority) which means there is a large variance even in the one product range, depending on the specific breed selected, the season, the drying process etc.
However occasionally animal treats fail to please the dog or their owner so subject to the conditions below, if any product you purchase from us and it is found to be defective, Maxitreats will happily replace the product, or offer you a refund.
Our Return and Refund Policy provides you with benefits in addition to the rights you have at law, including under the Australian Consumer Law (see below), because your satisfaction is our main focus.
Treats Returns and Refunds
This policy focuses on treats. We believe in providing the fairest policy available and that means to current and future customers. That is why if you have purchased a treat that you have changed your mind about or your dog doesn’t like, we typically don’t offer a refund or exchange. We are unable to accept even unopened quality products because we know that we can’t safely resell a product once it has left our company.
Please choose wisely, and if you are not sure, please contact us for advice. We also ask that you consider buying the smallest sample size versions of the product until you are sure that your Spotify Plays animal will enjoy the treat. And yes, under exceptional circumstances we can find an alternative solution.
Spoiled Products
Due to the, natural, often organic and completely nutritious value of our healthy treats, it is possible that spoilage of the treats can occur. The 100% range does not have preservatives because they typically don’t need them to last up to a year under ‘pantry’ conditions (cool, dark and airtight containers).
But even with preservatives, products can spoil, because they are FOOD. If you think that the treat may not be edible, please contact us within 30 days of you receiving the treat so we can discuss the details of the issue. Noting that many treats can have a whitening or colour shift of the product dues to the particular drying process used by the manufacturer.
We are an exceptionally reasonable company based on the best products and customer service. We work very hard to get and keep our customers so we treat all of your questions and queries very seriously and aim to resolve issues to your satisfaction.
This policy is explained only to help you understand that we will do the very best to make pets and their owner’s happy.
Your Rights Under The Australian Consumer Law
Our Maxitreats come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
